Dogs with matted coats need extra attention. Matts left in a dogs coat only grow tighter, can strangle the pet’s skin, and in serious cases can cause a lot of harm. Bubble Bark does not wish to cause serious or undue stress to your pet, and in accordance with the Animal Welfare Act, we will not spend any longer than 15 minutes de-matting your dog. Matts can be very difficult to remove, and may require the dog to be clipped shorter than you would like. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. The after effects of matt removal can include itchiness, skin redness, self-inflicted irritations or abrasions. Prevention is the best defence against matting by scheduling regular grooming appointments, and maintaining your dogs coat at home between grooms (please do not hesitate to ask if you need help with understanding your dogs coat and the related home grooming requirements). There is an extra charge for matted dogs as it is a lengthy and risky process which causes excess wear and tear to our equipment. We will not take responsibility for any after effects, or injury caused by matting, and you will be required to sign another form prior to the groom taking place.